TERMS AND CONDITIONS PAGE

 

**Terms and Conditions** 

 

**1. Introduction**  

Welcome to Kyūshi  Wellness (“Company”, “we”, “our”, “us”). By accessing and using our website, you agree to be bound by these Terms and Conditions in compliance with applicable consumer protection laws. Please read them carefully before making any purchase or booking an appointment.

 

**2. Payment and Order Processing**  

– All products must be paid for in full before they are shipped or made available for pickup.  

– We accept payments via credit cards, PayPal, or bank transfer.

– Orders are processed within 1-2 business days, and you will receive confirmation via email.

– Failure to complete payment may result in order cancellation.  

– We comply with applicable payment processing regulations and protect consumer rights under relevant financial laws.

 

**3. Payment for Appointments**  

– All appointments must be paid for in advance to confirm the booking.  

– Payment is required at the time of booking via credit cards, PayPal, or bank transfer 

– If payment is not received, the appointment will not be confirmed.

– We comply with applicable laws regarding appointment-based service transactions.

 

**4. Cancellation and Refund Policy**  

Product Orders:
If you need to cancel a product order, you’re welcome to do so anytime before it has been shipped. If a refund is applicable, it will be processed within 14 days, in line with consumer protection guidelines.

Appointments:
Life happens—we understand. If you need to cancel or reschedule your appointment, please try to give at least 48 hours’ notice. This allows us to offer the space to someone else. Cancellations made after this window or missed appointments may result in the session being charged in full.

Refunds:
All refunds are processed in accordance with consumer rights regulations and aim to be as fair and timely as possible.

 

**5. Delivery and Shipping** 

Your order will be sent to the address provided at checkout, so please take a moment to ensure it’s correct, we aren’t able to take responsibility for deliveries sent to an incorrect address.

We’ll always aim to get your order to you within the estimated delivery time shared at checkout. However, occasional delays can happen due to things outside our control, and we appreciate your understanding if that occurs.

As soon as your order has been shipped, we’ll send you tracking information so you can keep an eye on its progress.

We follow all relevant shipping regulations and are committed to meeting delivery expectations in line with consumer rights.

 

**6. User Responsibilities** 

– You agree to provide accurate and up-to-date information when placing an order or booking an appointment.  

– You must not use our website for fraudulent or unlawful activities.  

– Users must comply with all applicable laws governing online transactions and consumer rights.